FAQ's - Questions Frequently Asked


Is your site secure?

At Larry Adler's we take security seriously. We not only have the latest in security Certificates from InstantSSL in the USA but use the latest encryptions for all credit card transactions.

Do you distribute my name and address to any 3rd Party?

No! (more details in our privacy statement.)

Payment Methods

Do you accept Credit cards for Australian orders?

Yes. We accept the following cards: Visa, MasterCard, American Express, Diners. For AMEX and Diners there is a 2.5% surcharge.


What is 'Kids Ski Free'?

If both parents (or two accompanying adults) each hire their ski, boots & poles or snowboard & boots, for 6 days or more, Larry equips two children for the same up to 12 years of age with 'carve' skis, boots & poles FREE of charge (offer does not include clothing). Should a child wish to upgrade to a snowboard package, they may do so for the difference in price. Gold and Platinum Packages Only.

If I book my Rental gear in Sydney, can I collect it in the mountains?

Yes. We strongly recommend advance bookings for rental gear. Once you are sized up in Sydney your order will be flagged for pick up from our Jindabyne store. Please return your Rental gear to the store from which you collected it.

If I book my Ski Hire in Sydney can I pick it up in Sydney?

Larry Adler has 3 Stores in Sydney. You can book (and get fitted) in all 3 stores, you can pick up in all 3 stores. If you opt to pickup you ski hire in Kent St Sydney or Chatswood, this is only possible 48 hours after booking. Collaroy is our Sydney Rental Hub and can cater for immediate pickup.

Where can I drop my Rental gear off to?

Please return your Rental gear to the store from which you collected it.

Can I demo skis in Jindabyne before I buy?

Yes and we will credit the one days demo fee towards your purchase.

Can I swap over my ski package to a snowboarding package half way through my rental period?

Yes for the difference in price.

Can a child on the 'Kids Ski Free' programme swap their ski package over to a snowboarding package half way through their week?

Yes. Normal snowboard rental charges will apply for the period.

If I rent gear to take overseas am I charged for travelling time?

No. We charge only the time you are planning to ski.

Do you have special rates for corporate or large groups?

Yes for details contact marketing at head office 02 99718711 or email info@larryadler.com

If I am not happy with a certain model ski or snowboard can I exchange for another at any time during the rental period?

Yes depending on availability.

Our Stores

Where are your retail stores?

Kent St Sydney, Chatswood, Collaroy, and Jindabyne.


When can I call for help?

You can call 1800 ADLERS (1800 235 377) 10am-5pm Mon-Fri